A Lesson in Customer Service

Brooke signed us up for Amazon Prime last year, a $79/yr service that grants you various benefits at Amazon.com.  The most well-known service is free 2-day shipping on anything you purchase.  As we now live, for all intents an purposes, in the middle-of-nowhere, we figured it would be a useful service to take advantage of.  Typically, we can wait 2 days for an item, and now that we both have Android smartphones, we can shop for stuff in town, scan the barcode of the item with our phone, and see if we can get it cheaper from Amazon.com.

As I was shopping for components for my new web server box (which this site is now running on!), I was looking at Newegg.com, the computer company I typically buy components from.  I have no problem with Newegg, of course, and they tend to provide a wealth of details on each component, something Amazon doesn’t do very well, yet I still checked with Amazon to see if I could get the same thing(s) from them instead.  Turned out I could, and because we already had Amazon Prime, that meant I could get the same things for almost the same price, but not have to pay $13 in shipping.  And the $13 in shipping would have been regular Ground shipping.  In order to get the same, 2-day shipping through UPS, the same items would have cost $38.  Through FedEx, for some reason, it would have been $59.

So yeah, almost in a single purchase, Amazon Prime justified itself.

I started assembling the system last Thursday night, inbetween various baby duties.  Unfortunately, the thing wouldn’t turn on.  I had the components installed in the box, tried a few things, re-seated various wires and jumpers, and couldn’t get the monitor to turn on.  This, obviously, did not please me.  It could have been a few different things, but I eventually tracked it down: the power supply was, likely, not working properly (as another power supply I had booted the new motherboard just fine), and the RAM seemed like it had problems (as the BIOS screen would only work with one stick in, and it was a specific stick).

I did a bit more research on Friday on the interwebs and brought my multi-meter home from work, in order to try checking the output of the power supply.  Some folks online that had written in about the case I bought, which came with the power supply, had said that their power supply was “dead on arrival,” so they had to get replacements.  There was one poster, however, that said they had to “turn it on and off a few times, and eventually it worked.”  Therefore, I didn’t want to write off the power supply until I’d let it sit overnight.  The multi-meter would tell me definitively whether it was generating any power or not for the system.

Long-story-short, I tried it again on Saturday morning.  The multi-meter said that the power supply was providing power to the motherboard.  I plugged it back in to the full system and the thing booted.  I dunno.

The RAM, on the other hand, is still presenting problems, which brings us to the “Customer Service” part of this story.  I bought two sticks of RAM for $40 from Amazon, but only one of them worked.  In order to return/exchange them, both sticks have to go back.  Annoying, ’cause I’d like to continue using one of them until the replacements arrive.  So I log in to Amazon, go to my “Orders,” and select “Return” to go through the process of exchanging the RAM.  In then end, Amazon had me print off a UPS slip that lets me return the RAM at no shipping charge to me, and I have 30 days to do it.  And along with that, they’re automatically shipping me an identical replacement.  The kicker to this story, though, is that they’re shipping me the identical replacement Next Day, so I’ll have it tomorrow.

So, in the end, I can wait until the replacement arrives before sending back the defective product, and they’re sending the replacement as quickly as they can at no additional charge to me, even though I used Two Day shipping the first time around.

That, I tell you, is customer service.

Good on you, Amazon.com.

Things Are Looking Up

Oh, so much better.

To be fair, I think we’ve gotten off with a pretty mild winter here in Iowa, but I’ve been getting increasingly tired of the dreary cloudiness and bitter cold…all…the…time…  As I noted to Brooke a few days ago, it ends up costing quite a bit of propane heating in order to keep the house around 65 F (which is only barely comfortable…) when it’s 0 F outside for most of the day and the sun isn’t out.

But as the forecast dictates, the temps are getting warmer and it looks like we’ll have highs above 35 F at least through February 20th, if the 10-day forecast is to be believed.

I want to believe.

“Just Imagine The Audience Naked”

I don’t advise doing this, yet it is a common option for those with a fear of speech delivery.

Public speaking has never been something I considered to be a “strong suit” of mine.  There were things I did well growing up, and speaking in front of an audience certainly wasn’t one of them.  In high school, I hated answering questions in class.  I hated delivering speeches.  I didn’t like being singled out in front of the class.  Basically, I feared anything that would put me up in front of a group of my peers, or adults, and I avoided it like the plague.

With that in mind, I wanted to write up a blurb about my lectures last week and wanted to talk about them from the public speaking angle, so I checked into when it was that I last even mentioned “public speaking” on the blog.  Low and behold, I find that it was in a post dated January 8, 2006.  At the time, I was lamenting the fact that I had to deliver a presentation for the biomedical sciences program at SLU, in an event called a Colloquium.  As a graduate student at SLU, in the CORE biomedical sciences program, during your second semester in the program, you needed to pick an academic paper, research it, and present it in front of the rest of the people in the program, including four separate departments.  Usually, this group would involve other students and professors, typically never going above 50 people, but frequently only featuring 20+ people in attendance.  The scary part, of course, is that you were presenting this information in front of professors and they could ask you questions.

Tough questions.  Questions you knew you couldn’t answer, even though they thought you could, or should.

Unfortunately, looking back on that particular presentation, it wasn’t very pretty.  I had chosen a pretty boring paper and I didn’t present it well.  However, as a second-year in the program, you have to do another Colloquium presentation, in front of the same group, but by then you have a bit more knowledge and experience under your belt.  My second one was far better.

Over the intervening years (five of them…eeeeesh…), I  had quite a few opportunities to brush up on my public speaking skills.  I had to present papers in front of our department at SLU – a smaller group (up to 20), yet still including students and professors, still entirely capable of tearing you apart with their questions, making you look like an idiot.  Usually, I would over-prepare for these presentations, running through the talk over and over and over again for at least a week prior to its delivery.  And normally, the talks would go just fine.  Still nervous, though.

Looking back on a life of speaking opportunities, I can come up with a few instances when I wasn’t nervous.  One was Boy Scouts.  Another was teaching the undergrads at SLU in a non-major biology course we, the graduate students, ran.  And, most recently, to graduate students here at Iowa and Pharm.D. students last week.

The common thread that I find in these examples is somewhat cliche, but nonetheless important: confidence.  What I found was that, over the years, I was getting better at choosing when it was appropriate for me to speak in front of a group, and usually, it was appropriate when I felt like I knew more about the subject than the other people in the room did.  In the case of teaching undergrads at SLU, I was telling them about depressants and other neurological drugs.  This wasn’t a problem for me, as I knew deep down that there was no one in that room that knew more about the subject.  I would be able to answer any question they threw at me, and if I didn’t know the answer, I could fashion something workable and then get back to them with more details later. Even delivering my dissertation defense to complete the Ph.D., I was talking about the work I had done for 4+ years at SLU, and since I was the one that did the work, I was the most knowledgeable person in the room to talk about it.  The professors could ask me any question they wanted: I was in full control.

Which brings us to last week, when I spoke in front of, perhaps, the largest group I’ve ever had to: ~110 students.  These were pharmacy students here at the University of Iowa and I was talking to them about biotechnology.  Now, I am not well-versed in biotechnology, but it is material I’ve been taught before…years before…  Therefore, I was and still am no expert in the subject.  However, I still knew, deep down, that I knew more about it than they did, and I was imparting that knowledge to them in the most understandable way I could.  As usual, I still practiced the talks for over a week in advance, re-tooled various slides to ensure that they made sense.  I delivered the lectures, answered questions, and all the while, I didn’t get nervous.

So it may have taken 25+ years, but I think figured out public speaking.  It really doesn’t scare me anymore, at least not to the extent that it used to.  I still have to be somewhat choosy about the times where I want to put myself up in front of a group like that to talk about a subject, but at the very least, I think I have a system that I can work with.

Somewhat important if I plan on being a college-level teacher someday…

…when I grow up…  🙂

Meg’s Longies

Our wonderful friend, Melissa, sent me a link to some instructions about making your own wool diaper cover pants from an old sweater after we had talked about the merits of these kinds of diaper covers. I didn’t want to make the $40+ investment without knowing if I would even like the covers, so I made a few versions after a trip to Goodwill’s sweater racks. There are a bunch of instructions online about how to make your own, so I don’t need to recount my process, but even if they don’t work great (we’ve only used them over a regular diaper cover so far), they’re super cute!!!

Of Snow Days and Sickly Babies

Our first truly major snow is about to hit in the next few hours.  We’ve actually gotten a decent amount of snow, and snow from weeks ago is still on the ground, yet I don’t think that this much will have fallen in a single bout in this amount of time.  Originally, forecasters were calling for something like 20″ in some parts of Iowa, while we’d probably get closer to 15″ over a period of two days, however that estimate has been reduced.  Last night, we could have gotten up to 4″, but I’d be surprised if we even got 1″.  The problem last night, however, was drifting snow, leading to a near 4′ drift on our sidewalk (very fluffy though, so pretty easy to remove).  As of this posting, they’re forecasting more like 8-10″ for Cedar Rapids, and then 10″-12″ for Iowa City between 3:00 pm today and 9:00 am tomorrow.

Normally, this wouldn’t worry me at all.  My job tends to be flexible such that, if I was snowed in under 12″ of snow, I wouldn’t really have to go anywhere.  Unfortunately, I’m scheduled to teach to the Pharm.D. students tomorrow, so if the University doesn’t cancel classes, I’m still required to get in and there’s no way for me to notify the 100+ students in the class that I won’t be there.  Regardless, I’m thinking of various strategies for solving this problem, but I hope that the University goes ahead and cancels classes ahead of time (i.e. this afternoon!!) so I can sleep well without having to worry about tomorrow morning.  Missouri is getting hammered more than Iowa is and, yesterday, SLU and Wash U in St. Louis both preemptively canceled classes for today.

Aside from snow issues, Meg hasn’t been feeling well.  Really, she hasn’t been feeling well for the past few weeks, but it really started last weekend when she stopped eating as well as she had been and certainly stopped sleeping as well as she had been.  Naptime still happened, and gradually improved as the week drew on, but she still woke up multiple times during the night and would stay awake during that period, crying out any time you’d try to lay her down (and would still cry even after she’d been asleep in your arms…and when I say “asleep,” I mean “out”).

My Mom visited this past weekend and reminded us of the fact that my sister was prone to ear infections around this age, and ear infections that didn’t present with a fever.  Ear infections that seemed to flare up more at night, rather than during the day.  Suffice to say, Brooke took Meg into the doc yesterday and, indeed, Meg has infections in both ears.  She’ll be on antibiotics for 10 days or so and we’ll need to take Meg in again in a few weeks to confirm that the ear infections are cleared up, but hopefully this will set us on a better trend toward sleeping through the night!

Of course, unfortunately, this means that Meg will miss her last few weeks of water babies

Also, Meg has had a cough for months now.  We hadn’t paid much attention to it, thinking it was related to the fact that she goes to daycare and is exposed to any number of evil demon baby diseases.  She’d seen the doc a few times during that period and the doc agreed.  However, yesterday, the doc was a bit more concerned about it, as the coughing was a bit worse than normal.  She isn’t really sure what the cause is, but she prescribed albuterol treatments, which required us to pick up a nebulizer to actually administer the drug to Meg.  She’s supposed to get the treatments a few times a day, and they take around 10 minutes to allow the albuterol to “nebulize” into her lungs.  As long as you keep her entertained, she inhales most of the drug and you can definitely tell that her coughing gets more productive thereafter.  Hopefully that helps her, too!

Meg turns 11 months this Saturday, which is a pretty crazy thing to consider.  She’s obviously come a long way in that period, and as have we.  While she’s still developing nicely, we’re still waiting on more teeth to come in (she has 1, solitary, lonely tooth…) and we’re waiting on her mobility to increase (she can scoot around and move from one side of the room to the other, but it isn’t really “crawling,” per se…).  We’re anxious to see if this, the 11th month of her life, is when all the other teeth come in and whether she starts to take her first steps.

It would certainly be nice for her to be able to chew on her birthday cake in a little over a month.  🙂

Bubble Bobble

Within 48 hours of starting fermentation, the airlock at the top of your fermentation vessel should start bubbling as the yeast produce CO2. Here’s the carboy containing our India Pale Ale, 24 hrs after starting fermentation.

You can see small bubbles in the airlock at the top of the carboy, and if this picture were moving, you’d see the small plastic insert inside the airlock bubbling a few times a minute.  However, you can also see the croizen (foam) at the top of the beer within the carboy getting dangerously close to the top of the vessel.  Obviously, this presents a dilemma.

There is little space at the top of the carboy for CO2 to collect, and it is also difficult to escape, as you are trying to limit exposure of the beer to the outside world for fear of contamination by various critters in your cellar-like basement.  Keeping it mostly sealed yields the possibility that you are forming a “beer bomb” that could explode due to the increasing pressure within the sealed vessel.

Therefore, taking my boss’ advice (who’s had this problem in the past), we did the following:

This picture is of the Hefeweizen, a beer that was already filled too high because I overfilled it with water.  Since taking this picture, I’ve also set up the IPA carboy to do the same thing.

Basically, we kept the rubber stopper in the top of the carboy, but rather than use the airlock, we took silicone tubing that came with the beer kit to allow the foam and air to escape into another vessel.  You can see the foam inside the tube, and collecting in the Mason jar Brooke set up to catch the croizen that is escaping from the carboy.

While not ideal, it should help limit contamination as long as we don’t leave it like this permanently.  With the near constant flow of croizen through the tube, bacteria/insects/mice probably won’t be going backwards toward the beer.  Also, the brunt of the croizen production occurs within the first few days, so I’ll be able to remove the tubing and replace it with the original airlock again shortly.

We didn’t have this problem when we were using the 5 gal plastic bucket because there was plenty of space at the top for air to expand into.  Also, the design of the airlock we were using may have been a bit better suited for allowing at least some of the CO2 to escape.  And finally, any time I would open that thing up, all that excess CO2 could escape rapidly, rather than trying to fit all of it through a relatively small opening at the top of a carboy.

Regardless, it’s interesting to see the process in action through glass.  I may only use glass carboys for the secondary fermentation process in the future, to help prevent this kind of thing from occurring, but I’m still glad we did it this way.

Brewing Update

While Meg was staying at her grandparents house in Hannibal, Brooke and I took it upon ourselves to brew not one, but two, beers in a single day.  From start to finish, the entire process took almost 10 hours, but most of that time was spent cooling down the “wort” (i.e. unfermented beer).  I think we’ll need to invest in a wort chiller, as my chosen method of cooling the pots from boiling down to ~70 F, involving placing the pot outside in the snow, didn’t really speed things up in the least.

Andy checking on his beer

Another change this time around involved brewing the beer in glass carboys, borrowed from my Dad who used to use them for brewing wine.  There are advantages and disadvantages to using these things.  One advantage is that they’re glass, so you can see through them to view how your brewing process is going.  Also, being glass, it is less likely that after years of use, you’ll have residual flavors being imparted by your fermentation vessel, as plastic can do (but really won’t for quite a long time).

IPA on the left; Hefeweizen on the right

One disadvantage, however, is that they’re kinda a pain to clean.  We’ve got a brush that is designed for scrubbing carboys, but due to the small opening at the top of the fermentation vessel, it’s just hard to sterilize the carboy properly.  I think I did a good enough job, but we’ll see.  It’s also very difficult to fill the thing up, due to the aforementioned small opening at the top.  Brooke had to hold a funnel in order for me to take the pot pictured above and pour into the carboy.  It becomes a two-person process, whereas one person could probably do alright using the 5 gal bucket. Finally, it is difficult to know what volume you actually have in these things.  I needed 5 gal in total, and in trying to cool the beer down faster, I poured spring water into the bottom of the carboy before adding the Hefeweizen wort.  As you can see in the picture above, on the right, the beer is pretty close to the top, largely because I had too much volume in there.  This also affected the initial Specific Gravity reading of the wort, which could affect my alcohol calculations toward the end of fermentation.

Another concern with these beers is that the temperature in our basement has dropped since the last time we brewed.  The thermometer is reading consistently around 50 F, if not slightly below, making me wonder how long fermentation will take.

However, after 24 hours downstairs, the yeast had taken off.  [Note: That was another change.  Instead of using liquid yeast, we used the dry yeast the kits normally come with.  I’d never done it this way, but Brooke makes bread regularly, so she’s familiar with what needs to be done.  They worked!]  I may take another picture later this week, but the foam at the top (croizen) is increasing steadily to the point where I had to remove the CO2 trap at the top of the carboy and put a tube in its place.  The tube is running down into a jar that Brooke grabbed, semi-sealed with aluminum foil.  It isn’t the most ideal situation, but it’s the only reasonable option in order to let some of that foam out of the fermentation vessel.  Otherwise, the foam actually pushes out of the carboy and into the CO2 trap at the top.  After a few days of letting the croizen bubble out, I’ll replace the trap, as bubbling will have slowed to some degree.

Regardless, despite all the various changes this time around, it appears that fermentation has begun!  In theory, the Hefeweizen should be ready for bottling in about 2 weeks and the IPA should be ready for bottling in about 6 weeks.  I’ll be transferring the IPA from its primary vessel into a secondary vessel at some point, either the 5 gal plastic bucket from last time, or I’ll put it in the glass carboy that the Hefeweizen is currently inhabiting.  Probably a few weeks down the road.

Digging a Ditch

Iowa is kinda flat and, well, when it gets windy, snow drifts tend to happen.  Our landlord, Phil, warned us that one of the roads heading up to our place tends to be pretty bad when snow is blowing around.  As the title to this post suggests, he wasn’t wrong.

Meg and I were heading back from daycare this afternoon and turned onto Gable Ave toward home.  The northbound side of Gable was a touch more covered by snow than it was this morning when I was heading south.  By “a touch,” I mean a steady gradient of a few inches into a few feet as you got to the ditch.As such, the southbound side of Gable was just fine – the northbound, not so much.  Anyway, I was going faster than I should have (like…25-30 mph total, Mom…), and too close to the northbound side of the road, causing the car to slide into the embankment after the right wheel hit a deep spot.  We were fine, of course, and close enough to home that Brooke could come by with her car to transfer Meg into a vehicle that was…mobile.

Brooke brought a shovel along.  Sadly didn’t help much.  That car wasn’t moving.  We were ready to call the tow truck.

Thankfully, we live in rural Iowa, where almost everyone has a 4×4 truck.  Two very nice gentlemen, Jeremy and Josh, drove up in their 1/2 ton Chevy truck, attached some cabling between their truck and the frame of the Sportage, I put ‘er in reverse, and they pulled me out right quick.  A large Dodge Ram pulled up after them.  People were lining up to pull a car out of the ditch!

Regardless, it was a brief yet interesting experience.  I complain occasionally about living in the middle of nowhere, but sometimes, you’re glad that’s where you are.  Thanks to Jeremy and Josh and their Silverado.  🙂

Cedar Rapids: The Movie

I happened to check the Apple Quick Time movie trailers page, as I sometimes do when I want to kill time at work (amongst other things…), and I found this little movie coming out February 11th that I had never heard of. Cedar Rapids stars Ed Helms (The Daily Show, The Office) as a small town insurance agent that has never been “to the big city” until he’s sent as his company’s representative to an insurance convention in the bustling metropolis of Cedar Rapids, IA.  The movie also stars Sigourney Weaver, John C. Reilly, Anne Heche, and other notables.

To be quite honest, the movie itself doesn’t even look all that funny and may even be a bit cliche, but I’m quite curious as to whether any of it was actually filmed on location in Cedar Rapids, which is a whopping 10 minutes from our house.

Anyway, I just didn’t know this movie existed.  We may need one of Meg’s Grandmas to come up and babysit for a nice in mid-February.  🙂

Next On Tap

Well, the decision’s been made: we will brew not one, but two beers for our next batch.  The first one will be a Bavarian Hefeweizen, thanks to my parents that got the kit for me for Christmas.  This particular beer is a “wheat beer,” so if you’ve ever had a Boulevard Wheat or a Blue Moon, you generally know what it will be like.  The flavor will probably be more like a traditional German wheat beer however, so it likely won’t have the “fruity” nature of the aforementioned beer examples, but the texture, consistency, etc. will be very similar.

Secondly, I just ordered an India Pale Ale (IPA) kit.  This one will be quite a bit “hoppier,” which is the bitter flavor you get.  If you’ve ever had a Pale Ale, this one will be even more bitter.  Over the years, mostly due to the influence of Schlafly’s Pale Ale, I’ve grown to enjoy hoppy beers more than others, so I’m rather excited to try my hand at an IPA.  It gets the name because hops helped prevent the beer from spoiling they were shipped from England to India back in the 18th century (although that claim is disputed), so they would add a ridiculous amount of hops to them to preserve the beer for the long trip.  Apparently, that style of beer was also well-regarded amongst the people of India, increasing its popularity abroad.

We’ll brew both of these over the long MLK weekend.  Thanks to my Dad, I’ve got a few glass carboys I can use for extra brewing volume, allowing me to ferment multiple beers at a time.  The Hefeweizen should take 6 weeks, but if it goes anything like the Honey Brown Ale we brewed earlier, it’ll probably be ready before then.  The IPA, on the other hand, could take 2 months.  It’s a beer that needs a Secondary Fermentation, meaning that we will transfer from the Primary Fermenter into a Secondary vessel to allow the beer to age for upwards of a month before we bottle it.  This is where it’s nice having multiple fermentation vessels available, so that while one beer is “coming off the line” into bottling, the other one can continue aging and be ready for bottling by the time I’ve got more bottles available to put it in!

The timing will be interesting, as the IPA can handle 62 F temperatures, while the Hefeweizen prefers slightly warmer temperatures in the mid- to high-60s F.  The basement of our house is running in the mid- to upper-50s F, so once fermentation begins (i.e. bubbles start appearing in the air lock, due to yeast generating carbon dioxide), I’ll move the vessels downstairs where they can continue on their merry way.  However, as the temperature is cooler downstairs, the yeast will probably act a touch slower than we would otherwise prefer.  Therefore, it could take longer to complete…but, the Honey Brown was done ahead of time, so the temperature downstairs didn’t seem to matter all that much.  We’ll just have to see!

Regardless, I’m excited to try a few more beer varieties.  Assuming we get it all done between January 14 – 17, we should expect that the Hefeweizen will be done and drinkable toward the end of February and the IPA will be ready by mid-March.

This is the general plan for brewing, methinks.  We’ll generally try to have one “long-term” beer fermenting, and then supplement with a “short-term” beer in between.  Kinda depends on how many bottles we’ve got lying around for them.  The Honey Brown aged very well over time and has definitely improved since bottling, so we’ll do our best to leave some bottles downstairs aging at all times, including some of the Honey Brown to see how it does months after completion.

Hooray, beer!